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Free Dental Practice Assessment

Is your practice running as one system?

Honest questions across patient growth and case conversion, presence and patient experience, clinical systems and scheduling, and practice economics. Takes about 4 minutes.

Free Dental Practice Health Assessment

The questions and benchmarks here reflect established best practices in dental practice management — including widely cited industry standards for collections rate, case acceptance, hygiene reappointment, overhead, fee schedules, and accounts receivable. Benchmarks apply across general dentistry, orthodontics, cosmetic, and specialty practices, though specific targets may vary by practice model.

Your progress0 of 20 answered
PILLAR 1 — SALES: Patient Growth & Case Conversion 0 / 5

Case acceptance 65–75% - Treatment completion rate - Hygiene reappointment 85%+ - 18-month active patient tracking

We track new patients per month and know whether that number is growing, flat, or declining compared to 12 months ago.

Our case acceptance rate for treatment plans is tracked — and it is at or near the 65–75% industry benchmark.

When a patient accepts treatment, we have a system to ensure it gets completed — not just accepted and forgotten. We track completion rate separately from acceptance.

Our hygiene reappointment rate — patients who leave with their next visit already booked — is at or above 85%. We track it and report it at morning huddles.

We have a defined reactivation system for patients who have not been in for 18+ months — not just automated recall emails, but a real re-engagement process.

PILLAR 2 — MARKETING: Presence & Patient Experience 0 / 5

Google local pack - Review velocity - Full patient communication sequence - Patient satisfaction feedback

We appear in the Google Maps local pack for our specialty and city, with 50+ reviews and a 4.5+ star rating — and new reviews arrive consistently.

After every appointment, we have an automated or fully consistent process for requesting Google reviews — not just asking patients we like.

New patients can easily find us, understand what we offer, and book an appointment online without having to call.

Patients receive professional communication throughout the care cycle — appointment reminders, post-visit follow-ups, and recall — not just a confirmation text.

We actively collect patient satisfaction feedback beyond just Google reviews — through surveys, NPS, or a structured post-visit process — and use it to improve.

PILLAR 3 — OPERATIONS: Clinical Systems, Scheduling & Team 0 / 5

Morning huddle daily - No-show rate under 6% - Hygiene production $1,200–$1,600/day - Staff cost 25–28% of collections

We run a structured morning huddle every day — not just a schedule read, but a review of production goals, open chair time, pending treatment in charts, and same-day opportunities.

Daily production goals are set per provider, communicated before patients arrive, and reviewed at end of day. Each provider knows their number.

Our no-show and same-day cancellation rate is tracked and consistently below 6% — and we have a confirmation system and same-day fill protocol in place.

The front desk and clinical team handle a normal business day without the doctor making administrative decisions — scheduling, patient concerns, and billing don't require doctor involvement.

Staff turnover has been low in the last 12 months — we have a stable team, and all roles have written job descriptions with clearly defined responsibilities.

PILLAR 4 — FINANCE: Practice Economics & Revenue Cycle 0 / 5

98%+ collections - AR under 30 days avg - Overhead 59–65% - Staff cost 25–28% - Fee schedule reviewed every 18 months

Our collections rate is at or above 98% of net production — tracked monthly. Patient balances are collected at checkout on every visit, not billed after.

We know our average days in accounts receivable — and it is under 30 days. AR over 90 days represents less than 10% of total outstanding.

Practice overhead as a percentage of collections is between 59–65% — and we know this number without having to look it up. Staff cost is within the 25–28% benchmark.

Our fee schedule has been reviewed and updated within the last 18 months — benchmarked against zip code data, not just carried forward from prior years.

We have made deliberate decisions about which insurance plans to participate in — analyzing reimbursement rates and margin per plan. We are not simply accepting everything by default.